Privacy Policy (Amloss Claims & Arbitration)
1) Summary
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit amloss.com, communicate with us, or submit information through our forms.
Amloss is not a law firm and does not provide legal advice. We provide case administration and document support services. Where applicable and authorized, we may coordinate with independent licensed attorneys selected by you.
2) Information We Collect
A. Information You Provide
We may collect information you submit through our website, email, phone, text, or other communications, including:
- Contact information: name, email, phone number, mailing address
- Account and transaction information: lender/servicer names, loan numbers, payment history summaries, payoff amounts, contract dates, installer name, and other solar/financing details you provide
- Case-related documents: contracts, loan statements, servicing letters, communications, production reports, photos/screenshots, and supporting records
- Communications: messages you send, and notes we create in connection with your communications
- Authorizations: signed authorizations/releases permitting us to request information or communicate with third parties on your behalf
B. Information Collected Automatically
When you visit our site, we may automatically collect:
- Device and usage data: IP address, browser type, device identifiers, operating system, pages viewed, time on site, referring URLs
- Cookies and similar technologies: to operate the site, remember preferences, and improve performance and security
3) How We Use Information
We use information for purposes such as:
- Providing services: intake processing, case administration, document organization, dispute documentation support, complaint assistance (e.g., CFPB) when authorized, and coordinating logistics
- Verification and security: protecting our users and systems, preventing fraud, and maintaining platform integrity
- Operations: internal recordkeeping, quality assurance, training, and improving our workflow
- Communications: responding to inquiries, sending updates, scheduling, and service messages
- Analytics and performance: understanding site/form performance and improving user experience
- Marketing: communicating about our services and measuring marketing effectiveness (you may opt out of marketing emails)
4) Tools We Use
We use the following business tools to collect and manage information and to deliver services:
- Zoho Forms (intake and web forms)
- Zoho CRM (case and communication management)
- Zoho Sign (electronic signatures and document execution)
These tools may store information you submit, as well as documents and communications associated with your file.
5) Advertising, Analytics, and Social Media (Including Instagram)
We may promote our services through social media platforms such as Instagram (Meta). If we run advertising campaigns, we may use tools provided by those platforms to:
- measure ad performance (e.g., conversions, clicks, and reach)
- deliver ads to audiences who may be interested in our services
- retarget visitors who have interacted with our website or forms
Important: If we use advertising pixels or similar tracking technologies (such as the Meta Pixel), those technologies may collect information about your device and your interactions with our website. The social media platform may use that information in accordance with its own policies.
You can manage some ad-related preferences through your social media account settings (e.g., Meta/Instagram ad preferences). You can also control cookies through your browser settings.
6) How We Share Information
We do not sell your personal information for money. We may share information in the following circumstances:
A. Service Providers (Vendors)
We may share information with vendors who help us operate our business (e.g., website hosting, email/communications, and the Zoho products listed above), subject to reasonable confidentiality and security obligations.
B. Independent Attorneys (If You Authorize)
If you authorize or request it, we may share your information and case file materials with independent licensed attorneys for review, representation, arbitration, or related legal services. Those attorneys’ handling of your information may be governed by their own privacy practices and professional obligations.
C. Legal and Safety Reasons
We may disclose information if we believe in good faith it is necessary to:
- comply with law, subpoena, court order, or regulatory request
- enforce our agreements, protect rights, prevent fraud, or address security issues
- protect the safety of users, our business, or the public
D. Business Transfers
If we undergo a merger, acquisition, restructuring, or asset sale, information may be transferred as part of that transaction.
7) Cookies
We may use cookies and similar technologies to:
- operate and secure the website
- remember preferences
- improve website and form performance
You can control cookies through your browser settings. If you disable cookies, some site features may not function properly.
8) Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect information. However, no system is 100% secure. You use the website and submit information at your own risk.
9) Data Retention
We retain information as long as reasonably necessary to:
- provide services you request
- maintain business records and comply with legal obligations
- resolve disputes and enforce agreements
Retention periods vary based on the nature of the information and our operational/legal needs.
10) Your Choices and Rights
Depending on your state of residence and applicable law, you may have rights to:
- request access to certain personal information we hold
- request correction of inaccurate information
- request deletion (subject to legal and operational exceptions)
- opt out of certain marketing communications (if applicable)
To make a request, contact us using the information below. We may need to verify your identity before fulfilling requests.
11) Children’s Privacy
Our website and services are not intended for children under 13, and we do not knowingly collect personal information from children under 13.
12) External Links
Our site may contain links to third-party websites. We are not responsible for their privacy practices. Review their policies before providing information.
13) Changes to This Policy
We may update this Privacy Policy from time to time. The “Effective Date” above reflects the latest version. Material changes will be posted on this page.
14) Contact Us
Amloss Claims & Arbitration
Email: admin@amloss.com
Mail: 1975 East Sunrise Blvd, Suite 534, Fort Lauderdale, FL 33304
Phone: 954-652-1965
